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Access to a Rich Feature Set via Hosted Service
- >> Previously, a rich feature set was only available via a PBX and required
expensive software upgrades and license fees
- >> Services are usually offered with a comprehensive bundle of features as
opposed to a long list of a la carte/additional cost options
Features are designed to solve real end-user business problems
Reduce costs
- >> Manage long distance and international costs through Call Restrictions
and Authorization Codes
- >> Enable virtual call centers to reduce real estate and plant costs for
seasonal business
- >> Reduce employee turn-over and training costs by allowing work-at-home
- >> Reduce overhead through more efficient call handling (e.g., direct
inward dial, receptionist consolidation and/or automated attendants)
Enhance Productivity
- >> Answer important calls while avoiding nuisance calls through call
screening
- >> Forward voicemails as emails to anyone or save them to the PC for
archiving
- >> Use Meet-Me Conferencing to gain consensus quickly
- >> Enable work-at-home to improve employee attendance
Improve Customer Service
- >> Provide Direct Inward Dial numbers for all employees
- >> Enable customers to reach the appropriate people quickly through Hunt
Groups, ACD Queues, Automated Attendant
- >> Avoid unplanned business disruptions due to telecom outages
Generate New Revenue
- >> Make salespeople more reachable through Find-Me/Follow-Me
- >> Enable employees to return calls quickly through Message Notification
- >> Track expenses using account codes for charge-back to customers or
departments
Geographic Flexibility
Cohesive Number Plans
- >> Number plans allow disparate locations to appear as one cohesive company
- >> Internally, cohesive number plans simply dialing: avoid multiple area
codes; avoid multiple prefixes
- >> Cohesive number plans help all employees feel a part of the central
location
- >> Reduce number changes and reassignments as staff move between offices
since area codes and numbers are not tied to physical locations
Abbreviated Dialing Across Offices
- >> Simplified extension dialing to reach employees no matter where their
office is.
Mobility
- >> Enable telecommuters to work from home with the same features and
functions as if they were in the office (e.g., intercom, pickup, hunt group,
call center, etc.)
- >> Telecommuters participate in the cohesive number plan
- >> Road-warriors become more reachable and effective through Find-Me,
Remote Office and Web Portal utilization
Features operate seamlessly across geographically distributed offices
- >> Voicemail Forwarding and Distribution Groups
- >> Hunt Groups and ACD Queues
- >> Corporate Directory
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